Privacy Policy

1 Who We Are

MarginLens AI, LLC ("we," "us," "Company") operates marginlens.ai and app.marginlens.ai, providing shipping margin analytics and freight cost intelligence services.

Contact: Richard@marginlens.ai  ·  (631) 291-5418

2 Information We Collect

2.1 Information You Provide

• Account registration data (name, email, company name, phone)
• Shipping and freight data submitted for analysis (invoices, carrier contracts, cost records)
• Communications with our team (emails, contact form submissions)
• Payment information (processed by our payment provider — we do not store card numbers)

2.2 Information Collected Automatically

• Website usage data (pages visited, time on site, referring URLs)
• Device and browser information
• IP address and approximate location
• Essential and analytics cookies only — no advertising cookies (see Section 7)

3 How We Use Your Information

We use collected information to:

• Provide, operate, and improve our services and platform
• Perform analysis and generate Deliverables as requested
• Communicate with you about your account, services, and results
• Send service-related updates and, with your consent, marketing communications
• Ensure platform security and prevent fraud
• Comply with legal obligations

4 How We Share Your Information

We do not sell your personal or business data. We may share information with:

• Service providers assisting in platform operation (hosting, analytics, payment processing) under confidentiality obligations
• Professional advisors (attorneys, accountants) under privilege or confidentiality
• Law enforcement or government bodies when required by law
• Successors in the event of a merger or acquisition, with notice to you

We will never share your submitted shipping or freight data with carriers, competitors, or any third party for commercial purposes.

5 Data Security

We implement commercially reasonable technical and organizational security measures including encrypted transmission (HTTPS), role-based access controls, and secure cloud infrastructure (Railway, Netlify).

No system is perfectly secure. In the event of a confirmed breach affecting your data, we will notify you within seventy-two (72) hours.

6 Data Retention

We retain your account and service data for as long as your account is active or as needed to provide services. Upon account termination, we will return or securely destroy your submitted data within thirty (30) days of written request, subject to applicable legal retention requirements.

7 Cookies

Our website uses essential and analytics cookies only — no advertising or tracking cookies. You may disable cookies in your browser settings, though some features may not function properly.

8 Your Rights

Depending on your jurisdiction, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data (subject to legal retention obligations)
• Opt out of marketing communications at any time
• Data portability — receive your data in a machine-readable format

To exercise any of these rights, contact Richard@marginlens.ai.

9 California Residents (CCPA)

California residents have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

To submit a CCPA request, contact Richard@marginlens.ai.

10 Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors.

11 Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted at marginlens.ai/privacy with a revised effective date. Continued use of our services after changes constitutes acceptance.